Privacy Policy

Zealandia Ceylon Language Academy Last Updated: January 2025

1. Introduction

Zealandia Ceylon Language Academy (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or enrol in any of our courses.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Who We Are

Zealandia Ceylon Language Academy is a PTE Academic coaching institute operating in New Zealand and Australia, dedicated to helping students achieve their migration goals through high-quality English language training.

Contact Details: Email: info@zealandiniacademy.co.nz WhatsApp: +64 22 574 2162 / +64 210 874 2493 Location: Auckland, New Zealand & Sydney, Australia

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

Full name
Email address
Phone number and WhatsApp number
Country of residence
Current PTE score and target score
Visa or PR goals (New Zealand or Australia)
Occupation and professional background
Payment and billing information (for course enrolments)
Any other information you voluntarily share through our contact form, WhatsApp, or email

3.2 Information Collected Automatically When you visit our website, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent on each page
Referring website or source
Device type and operating system
Cookie data and usage analytics

3.3 Information from Third Parties We may receive information about you from third-party platforms such as Facebook, Instagram, Google, or WhatsApp if you interact with us through those channels.

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support
To process your course enrolment and manage your account
To deliver coaching sessions, study materials and feedback
To send you class schedules, updates and course-related communications
To track your progress and provide personalised coaching
To send promotional information about our courses and services (with your consent)
To improve our website, services and user experience
To comply with legal obligations
To prevent fraud and ensure the security of our systems

5. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers We may share your data with trusted third-party providers who assist in operating our website and delivering our services, including payment processors, email platforms, and video conferencing tools (such as Zoom). These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

5.2 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

5.3 Business Transfers In the event of a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent We may share your information for any other purpose with your explicit consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

Types of cookies we use:

Essential Cookies — Required for the website to function properly
Analytics Cookies — Help us understand how visitors use our site (e.g. Google Analytics)
Marketing Cookies — Used to deliver relevant advertisements on third-party platforms

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Generally:

Enquiry and contact form data is retained for up to 2 years
Student enrolment and coaching records are retained for up to 5 years
Payment records are retained as required by applicable financial regulations

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

Encrypted data transmission (SSL/TLS)
Secure storage of student records
Restricted access to personal data on a need-to-know basis
Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location (New Zealand or Australia), you may have the following rights regarding your personal information:

Right to Access — Request a copy of the personal data we hold about you
Right to Correction — Request correction of any inaccurate or incomplete information
Right to Deletion — Request that we delete your personal data, subject to legal obligations
Right to Restrict Processing — Request that we limit how we use your data
Right to Object — Object to our processing of your data for marketing purposes
Right to Data Portability — Request your data in a portable, machine-readable format
Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@zealandiniacademy.co.nz. We will respond to your request within 30 days.

10. Marketing Communications

If you have provided your contact details and consented to receive marketing communications, we may send you information about our courses, promotions and migration-related updates via email or WhatsApp.

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Messaging us on WhatsApp requesting removal
Emailing us at info@zealandiniacademy.co.nz

Opting out of marketing communications will not affect your receipt of essential service-related messages.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube, TikTok) and external resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected data from a child under 16 without appropriate consent, we will take steps to delete that information promptly.

If you believe we may have collected information from a minor, please contact us immediately.

13. New Zealand and Australian Privacy Laws

This policy is designed to comply with:

The Privacy Act 2020 (New Zealand)
The Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs)

If you are located in New Zealand and believe your privacy rights have been breached, you may contact the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.

If you are located in Australia, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Zealandia Ceylon Language Academy Email: info@zealandiniacademy.co.nz WhatsApp: +64 22 574 2162 WhatsApp: +64 210 874 2493 Location: Auckland, New Zealand & Sydney, Australia Office Hours: Monday – Friday, 9:00 AM – 6:00 PM (NZST)

This Privacy Policy was prepared for Zealandia Ceylon Language Academy and is effective as of January 2025.